Communication is crucial in all areas of life, but communication in the workplace can make or break the success of a company. Effective communication resolves potential barriers by building strong workplace relationships that lead to increased productivity. Poor workplace communication can lead to potential issues such as decreased focus, poor customer service skills, confusion, and high employee turnover. Regardless of position or seniority, communication must be done properly using appropriate methods, techniques, and devices.
Effective Communication In The Workplace
There are a number of ways a company can improve communication in the workplace. Building effective workplace communication requires a focus on effective interactions and the ability to listen in order to understand and concentrate on meeting the needs of others and the organization as a whole. In the technology driven world that we live in, companies that emphasize effective communication stay up to date on the tools available to them.
Listening & Learning
Effective workplace communication is more often than not a two way task. Individuals claim to listen but many of them are not “Active listeners”. An active listener follows a four step method: listen, observe, think, and speak. By following these steps, you display that you care and you reduce the likelihood of misunderstanding the information being given to you.
Team building reduces unnecessary competition and ego within departments and helps employees to work together. The end result of a team that works together is integrity, high productivity, and accountability. In a team building setting, employees feel they are an asset and they know their role.
Selecting The Appropriate Communication Method
When communicating in an office setting, it is important to realize what communication method is the most appropriate. Certain factors need to be considered such as schedule conflict, the importance of the message, urgency, and the number of people involved. After all of those factors are considered, you must decided if communication can be done face to face, over the phone, via email, or via video conference. If you decide that communication must be done using some form of technology, you must make sure the technology being used is adequate. Phone, internet, and conferencing services all have different speeds, sizes, and uses. Being able to discern your company needs and match it with the appropriate telecommunication service(s) will save your company from dealing with internal and external frustrations.