We tweeted this week (you are following us on twitter right?) about some really great research excerpts released by Infonetics Research about the increase in usage of VoIP and unified communications services, with a forecast of the growth for 2018. There is a pretty telling statistic about SIP Trunking that answers whether it is reliable. I wanted to share my thoughts briefly on these excerpts.
Any time I talk to someone about VoIP or SIP Trunking, reliability seems to be one of the leading concerns.
Although, I’m talking about the reliability of SIP Trunking, much of this conversation can also be directly applied to Hosted VoIP Solutions. In either case, we are talking about sending our voices over a data connection.
SIP Trunking and Hosted VoIP have come a long way in the last several years, and will continue to grow in stability and reliability as technology continues to improve. If you have an onsite PBX, chances are your company is using a PRI connection for all of your voice communication needs.
One of the main differences between a PRI system and SIP Trunking is that PRI is on a dedicated line and SIP Trunking is shared on a line with your other network and internet services. (See our article on some of the other differences: PRI vs SIP Trunking)
So is SIP Trunking reliable if it’s sharing the same pipeline as your data traffic?
More than likely! There ends up being a lot of different factors that can help improve the Quality of Service (QoS) of your SIP Trunking – particularly if your carrier is transmitting that SIP Trunk over their own private network (which would allow them to prioritize Voice traffic over other Data traffic). We will be releasing an article in the coming weeks on some of the factors that you can audit on your current setup to see if SIP Trunking is a good solution for you (so make sure you subscribe to our newsletter below to stay up to date).
From a residential perspective, we’re seeing more and more households getting rid of their land lines and relying completely on their cell phones or VoIP solutions for making phone calls; we can expect businesses to follow along this path as well.
Infonetics posted a few numbers from their research:
- “SIP trunking shot up 50% in 2013 from the prior year, driven predominantly by activity in North America; EMEA is expected to be a strong contributor in 2014″
- “Sales of hosted PBX and unified communication (UC) services rose 13% in 2013 over 2012, and seats grew 35% due to continued demand for enterprise cloud-based services”
Usage of SIP Trunking and VoIP services look like they’re increasing across the board, primarily in North America. So is SIP Trunking Reliable? Apparently so! Enough for Infonetics to project that the entire VoIP and Unified Communications Services will grow to an $88 billion market by 2018. If it wasn’t working, people wouldn’t be purchasing the services.