Telecommunication plays a huge role in both society and the business world. Unfortunately, a number of people have a hard time explaining what telecommunications actually is and the telecommunication services/products that their company currently have or potentially need. It is more than your phone or internet bill, it covers a number of technologies that are changing at a rapid pace. Most businesses don’t have time to keep track of these technologies or they are confused by them. This blog will cover what telecommunication is and give you an understanding of telecommunication in business.
What Is Telecommunication?
Telecommunication or telecom as it is often referred to is a general term for an extensive amount of technologies that transmit voice, data, and video information over distances through electronic means. For businesses, this can include lines, circuits, data pipes, and more. Utilizing these networks and technologies varies from organization to organization and can include:
- Local, Toll free, and Long Distance
- Internet Access
- Video Conferencing
- LAN’S and WAN’s
- Voice, Data, and Wireless Networks
- Call Centers
Some telecommunication companies offer a large number of services while others specialize in one area. In short, telecommunication provides infrastructure, connects people, and provides a mean of communication over a distance.
Telecommunications & The Economy
The telecommunication industry is a trillion dollar industry worldwide and a huge contributor to the U.S. economy. Experts are predicting it’s continued growth due to the need of humans and machines to communicate. Telecommunications also enables productivity in every other industry. To put it in perspective, think about the cultural and financial impact that the internet and cell phones have made and continue to make.
The Advantages Of Telecommunication In Business
One of the most important tools for a company’s success is telecommunication. It enables companies to communicate effectively internally, attract & inform potential customers, and give quality service to their current customer base. Telecom is becoming more efficient & easier due to multi-functional products/services that are also becoming cost-effective.
Telecom ensures collaboration, which is helping companies with multiple departments become cohesive due to network systems that allow employees to send and receive emails, share documents, video conferencing, and more. This helps companies improve project management and decision making.
An efficient telecommunication system can strengthen customer relationships. By using technology such as call management, call routing, or interactive voice response, customer service teams can make it easier and more convenient for customers to contact a company.
Telecommunication increases flexibility and choice for employees. For example, if a company permits it, employees can work from home or join meetings while they are away from the office: they can use smartphones or laptops to participate in video conferences or carry out work that requires secure access to a corporate database. This can potentially reduce travel costs and prevent meetings from being canceled or rescheduled.
In summary, telecommunications is constantly evolving and has a number of solutions depending on the needs of a particular company. It can be confusing even if you do an adequate amount of research, so it’s important that you have a consultation with a telecommunication provider before you decide to purchase a service or product.