Why Service-level agreements are necessary A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the provider will provide and it defines the service standards the provider is obligated to meet. Service providers need service level agreements to help them manage customer expectations and
With the advancement of technology, companies are in need of more bandwidth. Internet is becoming increasingly commoditized and there are no signs of this changing. Businesses are aware that they need business internet services, but a number of them fail to realize that not all business internet services are the same. There are two main
Every company needs a telecommunications provider. The telecommunication services your company uses, from phones to internet connectivity, are facilitated and supported by a telecom carrier. Like many buying decisions in business, finding the right solution may take some research and evaluation. If you choose the wrong telecom carrier, you’ll likely run into issues, such as
