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Telecom News

How To Solve 4 Common Customer Complaints

Your customers are the deciding factor in determining whether your business will be successful or not. With this in mind, it is essential to always provide excellent customer service and know how to deal with problems or issues that may arise for your customers. Here are 4 common customer complaints that your business may experience

telecom contract

5 Things To Consider Before Your Next Telecom Contract

Preparing for a new telecom contract is a huge decision that companies face. Telecom may seem like a straight forward utility service, but depending on the structure of your business, it can be very complex. Before you sign your next contract, there are a number of questions you may want to think of: Is my

service-level agreement

Understanding A Service-Level Agreement

Why Service-level agreements are necessary A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the provider will provide and it defines the service standards the provider is obligated to meet. Service providers need service level agreements to help them manage customer expectations and