5 Things To Consider Before Your Next Telecom Contract
Preparing for a new telecom contract is a huge decision that companies face.
Telecom may seem like a straight forward utility service, but depending on the structure of your business, it can be very complex.
Before you sign your next contract, there are a number of questions you may want to think of: Is my service upgradable? When does my contract expire? Will I potentially be paying more if we upgrade or will we save money?
In order to be prepared, it is important to plan ahead. Below are some things to think about as you consider your next telecom provider/contract.
Reach Out To Provider(s) 3-6 Months In AdvanceBeginning this process early gives your company ample time to deal with changes or implementations that could transpire. The last thing you want is to run into issues that could have been avoided if only you had contacted the provider sooner.
Potential Service ChangesNot only should you know what services you are currently using, but having an idea of other options available will help with your decisions. Technology is constantly changing and the service you have may not be the best solution for your company going forward. Your provider(s) may offer a better price if you are prepared to upgrade.
Have The Right Point Of ContactAs stated earlier, telecom can be confusing, so making sure you have a knowledgeable point of contact to represent your company is a must. By doing this you will save the company time and potentially expense.
Service Level Agreements (SLAs)Ask your potential provider about their SLA’s, this will ensure that you know what is considered acceptable and what to expect in the event of an outage. The SLA is a written agreement signed by both parties to guarantee that no disagreements arise.
Don’t Focus Solely On PriceOf course pricing is important, but because a telecom provider has the lowest price, that doesn’t mean they are the best option. The best telecom provider will have account reps who are focused on providing your company with the best solution. They will have a customer support team that goes above and beyond in order to handle any service issues.
Despite the complexity, as long as you have proper planning, an understanding of your current services, an idea of potential future needs, and you reach out to providers in a timely manner choosing a telecom provider doesn’t have to be difficult.
Here at OneVoice, we strive to give customers the best service backed by contracts that are clear and give peace of mind. Does your company need a telecom service in the near future? Click the button below to get a free analysis to see if OneVoice can help you.