Customer Support has always been important, especially in the telecommunications industry. From troubleshooting, to provisioning, or simply talking to a customer service representative, it is vital to have a reliable customer service team to help solve any issue customers might have. This past year has taught us a lot, but in the world of customer
Time Division Multiplexing (TDM), also known as Legacy TDM is a “method of transmitting and receiving independent signals over a common signal path.” TDM is a traditional method of achieving connectivity through physical circuits. It was initially developed in the 1870’s for telegraphy purposes, so this technology has been around the block a few times.
Artificial Intelligence or AI in its simplest of terms is the development of computer systems that are able to perform tasks that are typically done by humans or involve some sort of human intelligence. Usually when people hear the term “artificial intelligence”, they think of robots taking over our lives, jobs etc. But it is
As we all know e-commerce really took off in the past year. This is because physical store locations were forced to close or limit their normal services. As e-commerce sales increased, brick and mortar locations were struggling. But in the past year, we have seen a lot of changes, good and bad. People often assume
