Blog for insight, trends, and expertise in business technology and communications.
At OneVoice Communications, we believe staying connected goes beyond having the right tools—it’s about understanding how those tools fit into the evolving business landscape. We share our knowledge and real-world experience in areas like telecom strategy, internet services, voice solutions, structured cabling, A/V integration, cloud communications, and more.
Whether you’re an IT leader, office manager, or business owner, you’ll find practical advice, industry updates, and expert guidance to help you make smarter decisions and maximize the value of your technology investments.
In today’s rapidly evolving digital landscape, the way businesses communicate is undergoing a major transformation. From internal collaboration to customer support, organizations are rethinking their communication strategies to be more flexible, cost-effective, secure, and future-ready. Here are five key drivers behind this shift—and how forward-thinking businesses are adapting.
In today’s competitive marketplace, Customer Experience (CX) is no longer a luxury—it’s a necessity. Consumers have more options than ever and are empowered by instant access to reviews, comparisons, and social proof. A single bad experience can lead not only to lost business but also to a damaged reputation that spreads quickly online. Businesses that prioritize CX create stronger customer loyalty, reduce churn, and benefit from positive word-of-mouth, which is often more powerful than paid advertising.
Customer Support has always been important, especially in the telecommunications industry. From troubleshooting, to provisioning, or simply talking to a customer service representative, it is vital to have a reliable customer service team to help solve any issue customers might have. This past year has taught us a lot, but in the world of customer
Time Division Multiplexing (TDM), also known as Legacy TDM is a “method of transmitting and receiving independent signals over a common signal path.” TDM is a traditional method of achieving connectivity through physical circuits. It was initially developed in the 1870’s for telegraphy purposes, so this technology has been around the block a few times.
